Delivery Information

* Delivery and freight charges

Our chosen methods of shipping  Australia Post and Sendle Couriers. We find their service to be generally well priced, quick and reliable. We hope that you will be happy with their service as well, however if you do have any concerns please contact us.

Delivery charges are based on the final weight of the parcel and are added at the later stage of the ordering process.

Once you have entered your address details our link to Australia Post will calculate the postage for you.

We do not charge a handling fee.

Postage over 500 grams will have a tracking number.

 

*Delivery Time

For local orders within Australia postage usually takes approximately 3 working days for deliver, however they can take up to 10 working days.

For overseas orders, please allow up to 20 working days from when you place your order for delivery. Most delivery times are under 10 days.

 

*Goods out of stock

If we are unable to supply the goods immediately we will contact you with details of expected delay and endeaver to deliver as soon as the stock becomes available from our supplier.

In general most out of stock items come in within a week.

 

* Missing Parcels

Unfortunately, once in a while a parcel goes missing. This is rare but unavoidable. In these circumstances one of two things can happen:

If you have given “authority to leave” we will not replace your items as it is out of our hands.

If you did not give permission, your parcel will be sent as “signature only” which will mean you must sign for your delivery (parcels over $35)

The exceptions to these rules are on very small parcels as they are automatically “authority to leave”, these will be replaced if required.