FAQ

* Downloadable Content

Once you have purchased a downloadable pattern you will recieve an email advising that upon confimration of payment you can then access your pattern.

This means that once payment is recived from our end we will change your order status to complete and then you will be able to download your pattern.

If you have any concerns or need further info, please call us on 03 9726 7291. thanks

 

* Delivery and freight charges

Our chosen method of shipping is Australia Post. We find their service to be generally well priced, quick and reliable. We hope that you will be happy with their service as well, however if you do have any concerns please contact us.

Delivery charges are based on the final weight of the parcel and are added at the later stage of the ordering process.

Once you have entered your address details our link to Australia Post will calculate the postage for you.

We do not charge a handling fee.

Postage over 500 grams will have a tracking number.

 

*Delivery Time

For local orders within Australia postage usually takes approximately 3 working days for deliver, however they can take up to 10 working days.

For overseas orders, please allow up to 20 working days from when you place your order for delivery. Most delivery times are under 10 days.

 

*Goods out of stock

We are a non computerized shop. this means that unfortunately we cannot show stock on hand. We do endevour to keep everything in stock, however this is not always possible.

 

If we are unable to supply the goods immediately we will contact you with details of expected delay and endeaver to deliver as soon as the stock becomes available from our supplier.

In general most out of stock items come in within a week.

 

* What payment methods do we accept?
We accept Visa, Mastercard, Paypal, Chequie and Money order (please note that orders will not be sent until funds have cleared)
Are my personal and credit card details safe?
Yes! Our online system incorporates industry standard SSL 128 bit data encryption. The secure server that processes the payment is protected by the latest firewall technology. this ensure your private information is kept private throughout the process. Your credit card information is not stored on our server. We also cross shredd any printed information that we have stored within a short time period.
*Do you supply shade cards?
We do not supply shade cards as the range of colours available changes on a regular basis and we are only provided with one shadecard per yarn by the manufacturer. we have made every endeavour to ensure that the colours shown refect the true colours..
* Can i order from the same dye lot?
Yes! We can certainly try to get you the same dyelot – just send us a quick email on our contact page and we will look into it for you.
Sale yarns – end of line and disconinued items that are on sale can on occassion be different dyelots, any concerns or to check, please email us.
* Are the prices in Australian Dollars?
All prices are in Australian dollars and include the Goods and Services Tax (GST).
* What are The Aussie Knitting Companies contact details?
Phone: (03) 9726 7291 or +61-3-97267291 (International)
Fax: (03) 9726 7291 or +61-3-97267291 (international)
Address: 6-8 Brice Avenue, Mooroolbark, Victoria, Australia, 3138
* Are we a retail shop as well?
Yes! Please come and see us at Mooroolbark Wool, 6-8 Brice Avenue, Mooroolbark, VIC, 3138
*Returns Policy
Your satisfaction is important to us. If you are not happy with your purchase please contact us within 7 days of its arrival. If the yarn is damaged or incorrect, we would like to replace it and we will cover the cost of postage. If it is a “change of mind” return, we are happy to except it, however you will be responsible for any freight charges.
Yarn must be returned in new, saleable condition.
We do not accept returns on patterns, needles or books
Please contact us beforehand, as we do not accept returns without first discussing the problem with you.
* What is my CVV number?
The Card Verifaction Value (CVV) is an extra code printed on your debit or credit card.
CVV for Visa and Mastercard is the final three digits of the number printed on the signature strip on the back of your card. As the CVV is not embossed it is not printed on any receipts, adding extra security for the owner. CVV is an anti-fraud measure indtroduced by credit card companies worldwide. You are required to enter the CVV each time a payment is made if you are not present.