Yes, you can return items.

The following applies:

All damaged goods claims must  be made within 7 days of receipt. Returns after this date may not be accepted.

Damaged goods or incorrect orders - will be exchanged or new goods shipped at our cost.

Change of mind - we accept returns but do not cover postage.

Please note, we do not accept returns for needles and patterns unless they are faulty. We can also not accept yarn that has be wound either by the customer or by ourselves at the customers request,  as we cannot resell them. 

Before posting your return please email or call us to discuss.

We now offer some great shipping options:

$10.90 Flat Rate for orders up to $149.95 (This is the cheapest satchel rate with Australia Post)
Free Shipping on orders over $150.00

Letter rate for leaflets is still available at $6.00 but this is not a trackable service. Please note that we do not cover any lost postage with this letter service

Express Shipping is available

We use Australia Post and Sendle Couriers for all of our parcels.

Please be aware that there are still some delays in transport.

Zip Pay is a buy now, pay later service  in Australia. You will need to open and be approved for an account on the Zip Pay website. The below disclaimer applies.

Zip Pay. Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we'll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment. Other charges may be payable. Fees and charges subject to change. T&Cs apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.

How does Afterpay work?

When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

Setting up Afterpay

To set up an account you'll need to go to the Afterpay website and will require the following: 

Live in Australia or New Zealand Be over 18 years of age Have an Australian/New Zealand debit or credit card Have a valid and verifiable email address and mobile number Have a valid and verifiable email address and mobile number Be capable of entering into a legally binding contract Credit checks apply For full terms and conditions visit www.afterpay.com/terms .

How to use Afterpay?

Step one: Add your items to your shopping cart.
Step two: Select Afterpay as your payment method at the checkout.
Step three: You’ll be redirected to Afterpay to login or create your account.
Step four: Your payment schedule will be displayed.
Step five: Track your payments, check available spend limits, and make early payments in the Afterpay app.

Are there any fees for using Afterpay?

Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.

How this works:

. For orders under $40: A one-time late fee of up to 25% of the order total applies

. For orders of $40 or more: A $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies . This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees.

. You can check your General Terms for other late fees caps that may apply.

. Afterpay is committed to doing everything they can to help you not miss a payment, including sending you payment reminders and offering options to reschedule upcoming payment dates.

 .  Afterpay is designed to be completely different to traditional credit products that charge interest, so that customers are never in a situation of high compounding interest and revolving debt.

Is Afterpay safe to use?

Afterpay has been built with a range of security features and services to help keep your accounts secure, including monitoring transactions to identify fraudulent trends and behaviours, multi-factor authentication, and encryption to protect your information. You can find out more on at Afterpay’s safety and security page.

What happens if you require a refund?

Items purchased with Afterpay can be returned for an exchange or refund, subject to ’s Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.

Where can I find out more about Afterpay?

To find out more, visit the Afterpay website .