The Aussie Knitting Co
AUSTRALIA’S NO 1. KNITTING WOOL STORE
Hi to our valued customers and just wow. What a crazy time this is!
NEW SHOP HOURS FROM MONDAY 5th August
Sadly the shop will be closed to customers due to the Victoria Lockdown, HOWEVER, WE CAN DO ONLINE AND PHONE ORDERS. PICK UP STILL AVAILABLE in an altered format.
Online order will continue as normal.
Phone / email orders
Call 03 9726 7291 between 10am – 3.00pm weekdays only
Email on – email@example.com
Place your order
(puzzles, diamond dots, haby, kids craft in shop window please quote number or know which product you need please)
For shipping – these will leave asap.
For pickup please wait for us to call and say its ready, we will set a time for pickup (please do not ” just turn up” as we will not be here most days)
Please be patient with us at this time.
Late June 2020: Things are still crazy here! Although we are doing our best to supply everyone there are delays with some items. Shipments are coming in from overseas, however, most are having to come by sea as air freight has now become astronomical in price. This means there is longer waits in some cases. Again, please be patient.
Australia Post: Are no longer guaranteeing Express Post. Please bare this in mind when selecting this option. On the good news front they are now catching up a little so hopefully the big delays will start to shrink.
The “Bad News” with Australia Post is that they cannot currently do any economy international freight. Due to the lack of flights only the higher postage brackets are excepted. We are linked to Australia Post so cannot stop this option from coming up on our website but please only select “standard” or “express”
First Casualty: Sadly, Wendy Yarns UK, who make iconic brands such as Peter Pan have fallen victim to the current crisis and have had to close their doors for good. We are sad to see them go and wish their staff all the best.
May 2020: As Australia Post are now taking up to 3 weeks to deliver we have taken on a courier so those within the Fastway network will be shipped this way (Please note they cannot deliver to PO Boxes) Most parcels with Fastway are being delivered between 2 days to a week. If you would like to check how your parcel will go please contact us.
STOCK LEVELS: Although we are trying our best to maintain stock levels there are now numerous items that are not only out of stock with ourselves but with the manufacturers too, including Australian suppliers. Most suppliers are now open 24/7 trying to keep up but there can be delays of up to 3 weeks and in some cases longer. Again if you are concerned please contact us.
We are endeavoring to contact each customer when there is extended delays. This is a massive task and we are working extended hours to try to catch up, however, with the sheer number of orders coming through it is not always possible to do this quickly, so please be patient with us at this time.
To keep you apprised of our current situation. We are currently shut at the shop and are now only able to do online and over the phone. As above you can pick up, however, a specific time to do so must be made and all orders must be done over the phone or online including payment. We will then call to confirm what we have and a time for pick up.
We are trying our hardest to maintain stock levels and have now ordered more stock to try to get everyone through this as seamlessly as possible. We will continue to do this until manufacturers close their doors. (hopefully this will not happen) Please note: Some of our international suppliers have been either shut down or their borders closed so orders are not shipping from them at this time. Brands possibly affected include Sirdar, Sublime, King Cole, Lang, Malabrigo, Alpaca Yarns, Wool Addicts and Peter Pan. We are trying our best to maintain these but long waits could occur. We will advise of any issues on a case by case basis. please contact us if you are concerned.
Please have patience with us during this time. Orders are taking up to 72 hours to process due to demand.
Website orders – www.theaussieknittingco.com
Email orders – firstname.lastname@example.org
Phone orders – 03 9726 7291
Further Notice – Yarra Valley Wool and Handicraft Show
Sadly, we have now had to cancel our show as community centres in Victoria will be shut until at least August and beyond. Due to this rescheduling the event was not practical.
We will however be back next year and most of our stall holders have signed back up for then.
Please stay safe and healthy in this time
Please note that we will not send any emails asking you to click on a link, these could be fraudulent as there seems to be alot of phishing scams going around at the moment. All activity on our website is 100% safe.
Is owned and operated by the McDonald Family from our shop in Mooroolbark Victoria and we are pleased to present this site for your enjoyment. Please have a browse!! You can find all of your knitting needs here. We stock a wide variety of knitting yarns, Knitting wool, crochet patterns, knitting accessories and haberdashery. We are sure to have something you will love.