Deliveries & Returns
Once you have purchased a downloadable pattern you will recieve an email advising that upon confimration of payment you can then access your pattern.
This means that once payment is recived from our end we will change your order status to complete and then you will be able to download your pattern.
If you have any concerns or need further info, please call us on 03 9726 7291. thanks
Delivery and freight charges
We now use a combination of Australia Post and Sendle Couriers to enable us to get the best price available. We hope that you will be happy with their service as well, however if you do have any concerns please contact us.
Delivery charges are now set amounts with a flat rate of $10.90 (this is the minimum parcel fee that Australia Post charge us) up to $149.95 and free shipping over $150.00, there is also an express option for parcels under 500 gram and a letter option for leaflets. These are added at the later stage of the ordering process. We have made these changes as Australia Post now charge differently. The charges are now based on size of parcel instead of weight. Due to spiralling costs for both you our customers and ourselves we felt set prices would work better for all.
Once you have entered your address details our link in the shopping cart will calculate the postage for you.
We do not charge a handling fee.
Postage will have a tracking number except for letters which are not trackable. PLEASE NOTE - We do NOT cover any lost items for non trackable letters, so please be mindful when you select this option.
Express: Due to changes within Australia Post we can now only offer express on parcels smaller than 500 gram. If you are wanting express on bigger parcels please contact us seperately and we can look at costs for you. Our apologies for the inconvenience.
For local orders within Australia postage usually takes approximately 3 working days for deliver, however they can take up to 10 working days.
For overseas orders, please allow up to 20 working days from when you place your order for delivery. Most delivery times are under 10 days.
Unfortunately, once in a while a parcel goes missing. This is rare but unavoidable.
As soon as we are made aware of the issue an investigation is launched by the shipping company which can take up to 5 business days. (non trackable letter option is not covered by us or Australia Post)
If they are unable to find the parcel, we can claim and then resend your order again.
If proof of delivery is provided (usually includes a photo of place left or signature):
In these circumstances, we will ask you to check your property, speak with other members of the household and speak with neighbours to check if they have seen it.
Depending on the outcome of the above, further investigation might be required. Orders will not be resent or refunded until proof of non delivery is received.
Goods out of stock
We are a non computerized shop. this means that, unfortunately, we cannot show stock on hand. We do endeavour to keep everything in stock, however this is not always possible. There are shortages with several companies and some shipping delays, both of which are out of our hands
If we are unable to supply the goods immediately we will contact you with details of expected delay and endeavour to deliver as soon as the stock becomes available from our supplier.
In general most out of stock items come in within a week.
This can be longer with imported goods as is still a back up through customs.